All orders are shipped out on MONDAYS and TUESDAYS to avoid the package being held in the post office over the weekends. Shipment day will be determined by location distance, And WEATHER
(all fish ordered after 12 PM PDT Tuesday will be shipped the following week)
Our Shipping Charge ON PLANTS Is Seasonal – During The Cold Months (Right Now) Our Winter Shipping Charge On Plants Is $10.00
A FISH BOX Charge Of $22.00 IncludesA 7 Inch Box Lined With Styrofoam And A Heat Pack (Like Illustrated In The Picture Below) This One Time Charge Can Include Combined Orders
A Plant Package Charge Of $10.00 IncludesAn Insulated Envelop
All Fish Boxes Are SHIPPED USPS PRIORITY
All Plant Packages Are SHIPPED GROUND ADVANTAGE
Currently The Only State In The Continental U.S. WE DO NOT Ship To Is TEXAS (In Our Experience USPS Is Awful In That State)
We Do Not Ship: To Outside The The Continental U.S.
We Also ProvideFREE PICKUP For Local Friends
Your Order Will Be Packed In A Styrofoam Lined Box As Pictured
– The Bags Will Be Injected With 100% Oyxgen
– OR –
– Longlife Breather Bags Will Be Used
During Cold Months A Heat Pack Will Be Added –
All fish will be guaranteed to be beautiful and healthy when we ship them out. Please make sure you have the proper space to grow your fish out. Due to the stress of shipping, when fish arrive, they may appear duller in color and may not eat for a few days, but with care and love, they will recover to their vibrant selves. Unfortunately, we can not hold accountability for small injuries or damages to fish that resulted from shipping (unless fish is dead).Once we ship our fish, they will be out of our hands. We provide the tracking information after shipment, so please be at home and prepared to receive your package when it arrives. (Every minute counts!)
Our Guarantee Is Limited To The Arrival Of The Fish Only, And Does Not Apply To Death Once The Fish Are In Your Aquarium.
We Replace D.O.A’s After The Buyer Has Provided A Clear Picture Of The Dead Fish In The Original Package.
Because We Add Extras Often To The Box We Will Only Replace The Fish Bought, And Not Any Extra You Recieved For Free.
The Buyer Is Responsible For A One Time RE-Shipping Charge Of $15.00
We Do Not Replace Replacements
In The Event That An Item Is Out Of Stock We Reserve The Right To Substitute An equal Value Item